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Audio-Visual Service Engineer – WNAAVSE15072026
Company Overview
The Company is a UK-based Multinational (MNC) specializing in Audio-Visual (AV) Technology and Unified Communication Solutions. It designs and delivers innovative conferencing, collaboration, and workplace communication products, including professional cameras, audio devices, conferencing systems, and AV connectivity solutions. Serving businesses across corporate, education, healthcare, and commercial sectors, the company is recognized for its technology-driven approach, high-quality products, and commitment to enabling smart workplaces, seamless collaboration, and digital transformation.
Job Overview
As a Service Engineer, you will be responsible for the installation, commissioning, troubleshooting, maintenance, and technical support of professional Audio-Visual (AV) and Unified Communication solutions at customer locations. The role involves diagnosing hardware and system issues, performing preventive and corrective maintenance, and ensuring the seamless operation of conferencing, collaboration, and workplace communication systems. You will work closely with customers, the technical support team, and project engineers to deliver timely service, maintain high customer satisfaction, and ensure optimal system performance. This position offers an excellent opportunity to work with advanced AV technologies in a dynamic, customer-focused, and innovation-driven multinational environment.
Key Responsibilities
- Install, configure, commission, and test professional Audio-Visual (AV) and Unified Communication (UC) systems at customer locations.
- Perform site surveys and assess installation requirements before project execution.
- Integrate conferencing, collaboration, and workplace communication systems with existing IT infrastructure.
- Configure professional AV equipment, including PTZ cameras, conference cameras, microphones, speakers, displays, projectors, LED walls, and control systems.
- Install and configure video conferencing platforms such as Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, and other collaboration solutions.
- Diagnose and troubleshoot hardware, software, firmware, networking, and AV system issues using appropriate diagnostic tools.
- Provide onsite and remote technical support to customers for system installation, operation, and maintenance.
- Perform preventive maintenance, routine inspections, and health checks to ensure maximum system uptime and reliability.
- Execute corrective maintenance and replace faulty components to restore system functionality with minimal downtime.
- Conduct firmware updates, software upgrades, system calibration, and performance optimization.
- Perform end-to-end testing and validation of installed AV and UC systems before project handover.
- Train customers and end users on system operation, basic troubleshooting, and best practices.
- Coordinate with Project Engineers, Technical Support, Sales, and OEM partners for smooth project execution and issue resolution.
- Respond promptly to customer service requests while meeting committed Service Level Agreements (SLAs).
- Maintain detailed installation reports, commissioning records, service reports, maintenance logs, and technical documentation.
- Update CRM and service management systems with accurate service activities, issue status, and resolution details.
- Monitor spare parts, tools, warranty claims, and replacement requirements for efficient field service operations.
- Ensure compliance with company quality standards, customer specifications, and workplace safety guidelines during all service activities.
- Support system upgrades, product enhancements, and equipment replacement projects.
- Analyze recurring technical issues, perform root cause analysis, and recommend long-term corrective actions.
- Build and maintain strong customer relationships by delivering professional, timely, and high-quality technical support.
- Collaborate with internal engineering and product teams by sharing customer feedback and field performance insights.
- Keep up to date with the latest Audio-Visual technologies, Unified Communication platforms, networking concepts, and industry best practices.
- Travel to customer locations for installations, maintenance, emergency service calls, and technical support as required.
- Continuously improve service quality, operational efficiency, first-time fix rate, and overall customer satisfaction through proactive support and technical excellence.
Key Skills
- Strong knowledge of professional Audio-Visual (AV) systems, Unified Communication (UC) solutions, and workplace collaboration technologies.
- Hands-on experience in AV system installation, configuration, integration, commissioning, testing, and maintenance.
- Proficiency in video conferencing platforms, including Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, and similar collaboration solutions.
- Expertise in configuring and supporting PTZ cameras, conference cameras, microphones, speakers, displays, projectors, LED video walls, and AV control systems.
- Strong troubleshooting skills for hardware, software, firmware, networking, and AV system-related issues.
- Good understanding of networking concepts, including TCP/IP, LAN, WAN, Wi-Fi, VLAN, QoS, AV over IP (AVoIP), and Dante.
- Experience in preventive and corrective maintenance, firmware upgrades, software updates, and system performance optimization.
- Ability to read and interpret technical drawings, AV schematics, wiring diagrams, and installation documentation.
- Strong analytical, diagnostic, and root cause analysis skills for resolving complex technical problems.
- Excellent onsite and remote technical support skills with a strong customer service orientation.
- Proficiency in preparing service reports, maintenance records, commissioning documents, and technical documentation.
- Strong communication, interpersonal, and presentation skills with the ability to train and support end users.
- Ability to coordinate effectively with project engineers, technical support teams, OEM partners, vendors, and cross-functional teams.
- Strong organizational, planning, and time management skills with the ability to meet Service Level Agreements (SLAs).
- Knowledge of workplace safety standards, quality procedures, and compliance requirements for field service operations.
- Commitment to continuous learning and staying updated with the latest AV technologies, Unified Communication platforms, and industry best practices.
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Salary
₹40000/- to ₹70000/- pm (Best in the Industry for Qualified Candidate)
Industry
Commercial Audio-Visual (AV) Industry
Age Limit
Maximum 40 Years
Gender Preference
Male Only
Education
Any B.E. / B.Tech / Diploma in Electronics Engineering, Electronics & Communication Engineering (ECE), Electrical Engineering, Instrumentation Engineering, Information Technology (IT), Computer Engineering, Computer Science Engineering, Mechatronics Engineering, Telecommunication Engineering, or Audio Engineering with relevant experience in Professional Audio-Visual (AV) Systems, Unified Communication (UC), Video Conferencing, or Technical Field Service. Industry certifications such as CTS (Certified Technology Specialist), CTS-I, Microsoft Teams Rooms (MTR), Zoom Rooms, Cisco Webex, Crestron, Extron, Q-SYS, Dante, Biamp, CCNA, CompTIA Network+, or other AV/Networking certifications will be an added advantage. Basic knowledge of TCP/IP Networking, AV over IP (AVoIP), VoIP, LAN/WAN, system integration, and workplace collaboration technologies is preferred. Priority will be given to candidates with experience in the Commercial Audio-Visual (AV) Industry, Unified Communication Solutions, AV System Integration, Enterprise Collaboration, Smart Office Solutions, Corporate IT Infrastructure, Digital Signage, Professional Electronics, Workplace Technology, or System Integration projects.
Experience
Any candidate with 1 to 5 Years of experience in the Commercial Audio-Visual (AV) Industry / AV System Integration / Unified Communication (UC) / Video Conferencing / Enterprise Collaboration / Professional Electronics with hands-on experience in Installation, Commissioning, Troubleshooting Maintenance of Professional AV and UC solutions. Minimum 1 to 2 years of Field Service / Customer Support Experience handling Onsite Installations, Preventive and Corrective Maintenance, and Technical Support Activities. Experience in Configuring and Supporting Microsoft Teams Rooms, Zoom Rooms, Cisco Webex, PTZ cameras, conference cameras, microphones, speakers, displays, projectors, LED walls, AV control systems, and workplace collaboration technologies will be preferred. Strong exposure to hardware and software troubleshooting, networking (TCP/IP, LAN, Wi-Fi), AV over IP (AVoIP), firmware upgrades, system integration, and customer technical support is essential. Experience in preparing service reports, maintaining technical documentation, coordinating with project teams, and achieving Service Level Agreements (SLAs) is highly desirable. Experience working with international clients, multinational organizations, or OEMs will be an added advantage. Priority will be given to candidates with experience in the Commercial Audio-Visual (AV) Industry, Unified Communication Solutions, AV System Integration, Enterprise Collaboration, Smart Office Solutions, Corporate IT Infrastructure, Digital Signage, Professional Electronics, Workplace Technology, and System Integration projects.
Location
Bengaluru (Bangalore), hyderabad | India
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