
- Coordinate daily sales activities between the sales team, customers, and internal departments.
- Handle incoming customer enquiries, sales leads, and follow-ups through email, phone, and other channels.
- Prepare accurate quotations, proposals, and commercial offers.
- Coordinate with pre-sales and technical teams for product specifications and solution details.
- Prepare and process Purchase Orders (POs) and Sales Orders.
- Prepare sales-related documents, including invoices, delivery challans, and contracts.
- Follow up on quotations and proposals to support enquiry-to-order conversion.
- Track and manage pending customer orders.
- Coordinate with vendors and distributors regarding pricing, product availability, and lead times.
- Coordinate with procurement and logistics teams for smooth order fulfillment and delivery.
- Track orders from confirmation to dispatch, delivery, and installation.
- Keep customers updated regarding order status, product availability, and delivery timelines.
- Coordinate client meetings, product demonstrations, and sales presentations.
- Support the sales team with required sales materials and documentation.
- Maintain accurate records of enquiries, quotations, customers, and orders.
- Update and maintain the company's CRM and sales tracking system.
- Monitor the sales pipeline and pending follow-up activities.
- Prepare regular sales reports, MIS, and pipeline updates for management.
- Track enquiry-to-order conversion and sales activity performance.
- Coordinate with finance and billing teams regarding invoicing and payment-related documentation.
- Coordinate with technical and service teams for installation and after-sales support.
- Respond to customer queries promptly and ensure professional customer support.
- Resolve routine coordination issues and escalate complex matters to the appropriate team.
- Ensure sales documentation follows company pricing, commercial terms, and approval processes.
- Support smooth end-to-end sales execution, from initial enquiry to final order completion and customer satisfaction.
- Strong skills in Sales Coordination and Sales Administration.
- Excellent Customer Relationship Management (CRM) and customer-handling skills.
- Proven ability to manage sales enquiries, leads, quotations, and follow-ups.
- Proficiency in preparing quotations, proposals, and commercial documents.
- Good understanding of Audio-Visual (AV) Technology and Unified Communication (UC) solutions.
- Strong B2B Sales Support and Order Management capabilities.
- Ability to coordinate effectively with sales, technical, pre-sales, logistics, finance, and service teams.
- Proficiency in CRM systems and sales pipeline management.
- Strong skills in sales follow-up and enquiry-to-order conversion.
- Good vendor, distributor, procurement, and logistics coordination skills.
- Ability to prepare accurate MIS, sales reports, and pipeline updates.
- Excellent verbal and written communication skills.
- Strong problem-solving and issue-resolution abilities.
- Excellent time management, multitasking, and organizational skills.
- High level of attention to detail and accuracy in sales documentation.
- Proficiency in MS Excel, MS Word, PowerPoint, CRM, and professional email communication.
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Important Instructions for Applicants...
- Please do not change the subject line while forwarding your resume. The subject line helps us track your application efficiently in our recruitment system...
- If this position does not match your current skills, experience, location preference, or salary expectations, we kindly request you not to apply for this position...
- However, you can still make a difference by sharing this opportunity with your friends, colleagues, or professional contacts who may be suitable for this role. Your support can help someone find the right career opportunity...
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