
- Engage with clients to understand travel needs, preferences, and budgets.
- Design and present customized itineraries including flights, accommodations, transportation, tours, and activities.
- Promote and sell travel packages, holiday deals, group tours, and corporate travel services.
- Meet and exceed monthly sales targets with upselling and cross-selling opportunities.
- Build and maintain strong, long-term client relationships to ensure repeat business.
- Handle international and domestic ticketing (airlines, trains, buses, etc.) using GDS (Amadeus, Sabre, Galileo) and online booking tools.
- Manage end-to-end travel arrangements including bookings, cancellations, reissues, refunds, and amendments.
- Suggest destinations, visa requirements, travel routes, and best deals based on client preferences.
- Ensure travel insurance, documentation, and necessary permits are arranged.
- Stay updated with global travel destinations, visa regulations, cultural insights, and travel trends.
- Maintain strong knowledge of airlines, hotels, DMCs, tour operators, and supplier products.
- Conduct market research to identify travel trends, competitor activities, and new opportunities.
- Suggest unique, luxury, and offbeat destinations to enhance offerings.
- Develop and implement travel marketing strategies to attract and retain customers.
- Create engaging brochures, promotional content, and advertising campaigns.
- Plan and execute events such as trade shows, exhibitions, and travel fairs.
- Prepare and send accurate quotations, invoices, and confirmations to clients.
- Process payments securely and maintain accurate financial records in CRM/booking systems.
- Maintain organized client files, booking records, and communication logs.
- Collaborate with suppliers, airlines, hotels, and DMCs to secure best rates and offers.
- Manage corporate travel accounts and ensure seamless service for business clients.
- Provide proactive pre-travel support to address potential booking issues.
- Offer in-trip assistance for delays, emergencies, or last-minute changes.
- Handle customer complaints professionally and resolve travel-related issues promptly.
- Deliver 24/7 customer support for urgent travel needs when required.
- Collect post-travel feedback to improve service quality and client satisfaction.
- Work closely with marketing, operations, and finance teams for smooth service delivery.
- Share knowledge, best practices, and support fellow team members to achieve company goals.
- Proficiency in Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.
- Strong knowledge of domestic and international ticketing, booking tools, and travel platforms.
- In-depth knowledge of global travel destinations, cultures, attractions, and travel trends.
- Expertise in visa requirements, travel documentation, health certificates, and insurance processes.
- Understanding of airline and hotel tariffs, fare rules, and rate structures.
- Excellent communication skills (verbal and written) with active listening and clarity in client interactions.
- Strong sales acumen with upselling and cross-selling abilities.
- Customer service excellence with patience, empathy, and problem-solving attitude.
- Ability to create customized travel itineraries and packages.
- Strong organizational and time management skills with multitasking ability.
- Attention to detail and accuracy in bookings, reissues, cancellations, and itineraries.
- Analytical and data analysis skills for evaluating sales and market trends.
- Marketing and promotional skills with creativity in promoting travel offers.
- Competence in preparing quotations, invoices, and managing financial transactions.
- Proficiency in MS Office (Word, Excel, Outlook) and CRM/travel industry software.
- Adaptability to changing travel regulations, technologies, and market demands.
- Ability to work independently and as part of a team.
- Flexibility to work beyond normal business hours for urgent travel needs.
- Problem-solving skills for handling travel disruptions, emergencies, and complaints.
- Patience and calmness under pressure when dealing with demanding clients or unexpected issues.
- Strong negotiation skills to secure best rates with airlines, hotels, and suppliers.
- Experience in social media management and digital marketing for travel promotions.
- Basic graphic design knowledge for creating travel brochures and materials (added advantage).
- Foreign language proficiency (advantageous for international client handling).
- Financial acumen for budgeting, invoicing, and commission management.
- Passion for travel and tourism with a customer-first mindset.
- Proven experience as a Travel Consultant, Travel Agent, or in a similar role.
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