Job Overview
- Install and commission CO2 Laser Machines, Fiber Laser Machines, CNC Routers, and Digital Printing Machines at client locations.
- Ensure accurate machine setup, alignment, and calibration as per technical specifications.
- Conduct pre-installation checks and ensure site readiness for smooth deployment.
- Perform safety inspections and ensure compliance with installation protocols.
- Provide basic machine operation training to customers after installation.
- Carry out routine and preventive maintenance to minimize downtime.
- Diagnose technical issues related to electrical, electronic, mechanical, and software systems.
- Troubleshoot machine faults using diagnostic tools, manuals, and technical knowledge.
- Identify root causes of breakdowns and implement effective solutions.
- Repair or replace defective components such as laser sources, motors, drives, and control units.
- Deliver remote technical support via phone, email, or online platforms.
- Provide on-site support and resolve customer issues within defined timelines.
- Respond promptly and professionally to service requests and breakdown calls.
- Conduct detailed customer training on machine operation, maintenance, and troubleshooting.
- Ensure high customer satisfaction through effective communication and service quality.
- Build and maintain strong relationships with clients for long-term engagement.
- Maintain accurate records of installations, service visits, and maintenance activities.
- Prepare detailed service reports including work performed, parts replaced, and recommendations.
- Assist in updating technical documentation, manuals, and service guidelines.
- Provide technical feedback to internal teams for product and process improvements.
- Stay updated with the latest technologies in laser, CNC, and digital printing machines.
- Participate in internal and external training programs to enhance technical skills.
- Identify opportunities to improve service efficiency and reduce response time.
- Ensure compliance with company policies and industry safety standards during field work.
- Educate customers on safe machine usage, maintenance practices, and operational guidelines.
- Strong understanding of electrical and electronic circuits along with motion control systems.
- Solid foundation in Electronics, Electrical, or Mechatronics Engineering principles.
- Ability to read and interpret electrical drawings, wiring schematics, and technical manuals.
- Proficient in troubleshooting and diagnosing complex electro-mechanical systems.
- Skilled in using diagnostic tools and systematic problem-solving techniques.
- Familiarity with CO2 and Fiber Laser systems including laser sources and beam delivery.
- Knowledge of CNC machines, basic G-code programming, motors, drives, and encoders.
- Understanding of digital printing technologies such as inkjet and UV systems.
- Strong mechanical aptitude for assembly handling, alignments, and mechanical drawings.
- Experience with measuring instruments and calibration procedures.
- Basic computer proficiency and familiarity with machine control or diagnostic software.
- Excellent problem-solving ability with a logical and methodical approach.
- Effective verbal and written communication skills.
- Customer-focused attitude with strong relationship-building skills.
- Good time management with the ability to prioritize tasks efficiently.
- Strong awareness of workplace safety standards and safe operating practices.
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