- Coordinate the complete export sales process from inquiry to final delivery of CO2 Laser Machines, Fiber Laser Machines, CNC Routers, Digital Printing Equipment, Laser Engraving Machines, and Laser Marking Machines.
- Prepare and manage export quotations, proforma invoices, sales proposals, contracts, and order entries in ERP/CRM systems.
- Act as the primary coordination point between international customers, sales teams, production/engineering, logistics, quality, and finance departments.
- Understand customer technical requirements and ensure machine specifications, customization, and delivery timelines meet buyer expectations.
- Handle complete export documentation including commercial invoices, packing lists, bills of lading, certificates of origin, export declarations, LC documents, and compliance paperwork.
- Ensure adherence to international trade laws, customs regulations, export controls, Incoterms, and destination country import requirements.
- Coordinate logistics with freight forwarders, shipping lines, CHAs, and carriers for sea, air, and road transport of heavy machinery.
- Track shipments in real time, manage customs clearance processes, and resolve delays, discrepancies, or logistics issues proactively.
- Follow up on export payments, LC realization, advances, outstanding amounts, and coordinate closely with finance teams.
- Serve as the main point of contact for overseas customers post-sale, providing updates, handling inquiries, and ensuring high customer satisfaction.
- Coordinate installation schedules, after-sales support, spare parts exports, and warranty-related shipments with technical service teams.
- Maintain accurate export sales records, order status trackers, customer databases, and shipment reports.
- Prepare MIS reports, export performance analysis, sales forecasts, and pipeline tracking for management review.
- Conduct market research on global demand trends, competitor activity, pricing benchmarks, and emerging export opportunities.
- Support international business development initiatives including distributor onboarding, contract coordination, and channel expansion.
- Assist in international exhibitions, trade fairs, digital promotions, and global branding activities.
- Monitor global trade policy changes, tariffs, shipping practices, and regulatory updates affecting machinery exports.
- Suggest process improvements to enhance export efficiency, reduce logistics costs, and improve customer experience.
- Collaborate with sales leadership in export strategy planning, revenue forecasting, and market penetration initiatives.
- Strong expertise in export documentation including commercial invoices, packing lists, bills of lading/air waybills, certificates of origin, export declarations, LC documents, and compliance certificates.
- In-depth knowledge of international trade regulations, customs procedures, export controls, duty structures, and destination-country import requirements.
- Practical command of Incoterms (FOB, CIF, DAP, EXW, etc.) and international payment mechanisms including Letter of Credit handling and advance/remittance processes.
- Proven ability to coordinate logistics for heavy and oversized machinery using sea freight, air cargo, customs brokers, freight forwarders, and CHAs.
- Strong order processing and tracking skills using ERP systems (SAP or similar), CRM platforms, shipment tracking tools, and documentation software.
- Advanced proficiency in MS Excel, Word, PowerPoint, and data reporting tools for quotations, forecasting, and MIS reporting.
- Solid technical understanding of CO2 Laser Machines, Fiber Laser Machines, CNC Routers, Digital Printing Equipment, Laser Engraving and Marking Machines.
- Ability to read technical specifications, HS codes, compliance certificates (CE/UL), and product documentation accurately.
- Excellent verbal and written communication skills for international client coordination and cross-cultural business interactions.
- Strong customer service and relationship management abilities to ensure satisfaction, retention, and repeat international business.
- High attention to detail to ensure error-free documentation and regulatory compliance for high-value machinery shipments.
- Strong organizational and time management skills to handle multiple export orders, deadlines, and complex logistics simultaneously.
- Analytical skills for sales forecasting, market research, export performance tracking, and continuous process improvement.
- Basic negotiation skills for freight rates, delivery terms, and commercial coordination with logistics partners.
- Problem-solving ability to manage shipment delays, compliance issues, and international trade challenges proactively.
- Adaptability to global markets, changing trade policies, time zones, and diverse cultural environments.
- Understanding of supply chain coordination, production timelines, quality inspections, and inventory planning for export commitments.
- Experience in international sales support, distributor handling, and global business development coordination.
- Digital communication proficiency using email, CRM systems, virtual meeting platforms, and global collaboration tools.
- Multilingual capability and international market exposure as an added advantage.
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