
- Manage incoming sales inquiries related to electric material handling equipment such as forklifts, tow trucks, trolleys, cranes, and mobility solutions.
- Respond to client inquiries from warehouses, manufacturing plants, logistics hubs, and industrial facilities in a timely manner.
- Understand technical and operational requirements of clients for material handling solutions.
- Coordinate with sales engineers to validate product suitability based on application needs.
- Prepare accurate quotations for electric industrial mobility products as per specifications and pricing structure.
- Create techno-commercial proposals for electric forklifts, tow trucks, cranes, and related systems.
- Coordinate internally for technical clarification before finalizing quotations.
- Follow up on quotations to support conversion into confirmed orders.
- Convert approved quotations into sales orders with complete technical and commercial accuracy.
- Maintain ERP/CRM records for all inquiries, quotations, and order details.
- Track sales pipeline of industrial equipment orders across different stages.
- Coordinate with production planning for manufacturing timelines of customized equipment.
- Confirm material availability and production schedules for electric mobility systems.
- Work with engineering and operations teams for order feasibility and execution planning.
- Coordinate with logistics for dispatch planning of heavy industrial equipment.
- Ensure proper dispatch documentation including invoices, inspection reports, and delivery challans.
- Track shipment of equipment and provide real-time updates to clients.
- Monitor end-to-end execution from order confirmation to installation or delivery.
- Follow up on advance payments, milestone payments, and final settlements.
- Coordinate with accounts team for invoicing and payment reconciliation.
- Handle technical or commercial queries raised during order execution.
- Resolve client issues in coordination with engineering, production, and service teams.
- Maintain detailed sales reports for electric mobility product categories.
- Support forecasting of demand for industrial equipment across different sectors.
- Ensure continuous communication between clients and internal departments for smooth execution of complex equipment orders.
- Strong understanding of B2B industrial sales processes in engineering and material handling equipment industry.
- Basic technical knowledge of electric material handling equipment such as forklifts, tow trucks, trolleys, cranes, and industrial mobility systems.
- Ability to understand customer applications in warehouses, logistics hubs, manufacturing plants, and industrial environments.
- Strong communication skills for effective client interaction and internal coordination with technical and operational teams.
- Excellent coordination skills to manage sales, production, engineering, logistics, and accounts departments.
- Strong quotation and techno-commercial proposal preparation skills for industrial equipment.
- Proficiency in CRM and ERP systems for lead tracking, order management, and sales pipeline monitoring.
- Advanced MS Excel skills for reporting, dashboards, sales analysis, and data management.
- Strong follow-up and negotiation skills for lead conversion, order closure, and payment collection.
- Good understanding of complete sales cycle from inquiry, quotation, order processing, dispatch to payment.
- Strong documentation skills for handling quotations, purchase orders, invoices, and dispatch records.
- Ability to manage multiple industrial inquiries and equipment orders simultaneously with accuracy.
- Analytical skills to track sales performance, monitor delays, and support forecasting.
- Problem-solving ability to handle technical, operational, and delivery-related challenges.
- Strong attention to detail to ensure accuracy in pricing, specifications, and order execution.
- Customer-centric approach focused on long-term relationships and satisfaction in industrial B2B sales.
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