- Meet preferred airline targets
- Achievement of TRS target (i.e. MICE, Hotels, Transport, VISA, Insurance, Calling cards, Rail, Forex)
- Timely implementation & adherence to all new operational processes
- Client retention & Management, Structured Customer Reviews
- Maintain service delivery standards & customer satisfaction
- Quality check for all operations - Ticketing, VISA, Insurance, Hotel
- Relationship Management with the customer and vendors
- Handle VIP & difficult customers
- Ensuring Team motivation and satisfaction further to ensure the better customer service
- Ensuring staff performance & development, upgrade product knowledge of staff.
- To provide operational support to their teams (Implants & Outplants)
- Compliance with management of agreed SLA/ KPI’s
- Airline liaisons with regards to confirmation/debit notes/waivers & favours etc.
- To monitor compliance with regards to the preferred airlines of both the customer and organisation
Maximum 40 Years
How to Apply