We would like to take this opportunity to introduce Whiteice Network | 360° Recruitment Service Provider as an emerging Recruitment Company based at Ahmedabad - INDIA.
We have a position matching your profile. Requirement is as follows.
Before Applying For This Position, Please Read Full Description Carefully....
Software Support Manager – WNKSSM20042023
- Find technical resolutions on issues or queries related to unknown or new scenarios.
- Effectively leads a team of support executives through active training and coaching.
- Create and maintain departmental documentation related to the GST software system.
- Work with cross-functional teams as and when required.
- Keep up to date with software products and their enhancements.
- Maintain excellent customer satisfaction level.
- Provide Application support & Deployment services.
- Deliver a stellar remote end user and systems support experience.
- Participate in data-modeling and database designing.
- Perform event and time based scheduling of SSIS packages.
- Performance Optimization and Technical Design and Documentation.
- Debug and resolve technical issues.
- Handling batch production jobs failures to meet the SLA on time.
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Ask customers targeted questions to quickly understand the root of the problem.
- Track computer system issues through to resolution, within agreed time limits.
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
- Support, optimisation and customisation of our GST software using core technologies.
- Managing cases, requests and enhancements using online tools and processes.
- Ensuring that client systems are fully operational and any loss of service is restored in a timely and efficient manner.
- Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times.
- Problem determination, workaround resolution, root cause analysis, major incident management. Deployment of service releases, patches, requests and customisations.
- Create productive relationships with and between key stakeholders.
- Ensure that solution and application support documentation is maintained to the highest quality and accuracy.
- Properly escalate unresolved issues to appropriate internal teams. (e.g. software developers)
- Provide prompt and accurate feedback to customers.
- Refer to internal databases or external resources to provide accurate tech solutions.
- Ensure all issues are properly logged.
- Prioritise and manage several open issues at one time.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Prepare accurate and timely reports.
- Document technical knowledge in the form of notes and manuals.
- Maintain jovial relationships with clients.
Key Skills
- Should have an IT background.
- Experience in Desktop software support is a must.
- Support staff to ensure high availability for customer support.
- Find technical resolutions on issues or queries related to unknown or new scenarios.
- Effectively leads a team of support executives through active training and coaching.
- Work with cross-functional teams as and when required.
- Keep up to date with software product and their enhancements.
- Maintain excellent customer satisfaction level.
- GST knowledge is an added advantage.
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.
- Hands-on experience with Windows/Linux/Mac OS environments.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Familiarity with remote desktop applications and help desk software.
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
Salary
₹30000/- to ₹50000/- pm (Best in the Industry for Qualified Candidate)
Industry
IT Software Industry
Age Limit
Maximum 50 Years
Education
Any Diploma IT / BE IT / BCA / MCA / Relevant Education with the knowledge of SQL and VB Programming Language Skills can apply for this position.
Experience
Minimum 3 to 5 Years of Experience as a Software Support Manager / Software Support Executive / Software Support Engineer can apply for this position… GST Software Support Experience on Priority...
Location
Ahmedabad - Gujarat
How to Apply
Call us on mention numbers OR Mail Us with the Subject Line Software Support Manager
If you are eligible for this requirement then please message us on our
WhatsApp Number 9510356364 with your updated resume.
Support Team,
Whiteice Network | 360° Recruitment Service Provider
whiteicenetwork.in | jobs@whiteicenetwork.in | #whiteicenetwork
WhatsApp Number: 9510356364
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