- Coordinate customer and internal requirements for machinery and equipment spare parts.
- Identify and verify the correct spare parts based on machine details, part numbers, technical specifications, and customer requirements.
- Receive, review, and process spare parts enquiries from domestic and international customers.
- Prepare accurate spare parts quotations in coordination with technical, sales, and commercial teams.
- Coordinate with service engineers and technical departments to understand and resolve spare parts requirements.
- Follow up on customer quotations and support the conversion of enquiries into confirmed orders.
- Process and coordinate spare parts orders from receipt through to delivery.
- Coordinate with suppliers, procurement teams, and internal departments regarding spare parts availability.
- Monitor inventory levels and support the availability of critical and frequently required spare parts.
- Coordinate with stores and warehouse teams for spare parts identification, availability, packing, and dispatch.
- Follow up on pending orders, backorders, and delivery schedules to ensure timely completion.
- Coordinate with logistics teams and service providers for domestic and international shipments.
- Maintain accurate records of spare parts enquiries, quotations, orders, dispatches, and customer communications.
- Update relevant internal systems with accurate and timely spare parts and order information.
- Assist customers with order status, delivery updates, and general spare parts-related queries.
- Work closely with sales and after-sales service teams to provide efficient customer support.
- Support service operations by helping ensure the timely availability of required parts for maintenance and repair activities.
- Coordinate the technical identification of spare parts using equipment details, specifications, drawings, and available documentation.
- Assist in resolving issues related to incorrect, damaged, missing, or delayed spare parts.
- Coordinate with internal engineering and project teams regarding spare parts requirements for machinery and production-line solutions.
- Support spare parts planning and forecasting based on customer requirements, machine installations, and service needs.
- Build and maintain professional working relationships with customers, suppliers, service engineers, and internal stakeholders.
- Support initiatives to improve spare parts coordination, operational efficiency, machine uptime, and customer satisfaction.
- Ensure compliance with Company procedures, quality standards, documentation requirements, and established operational processes.
- Perform other spare parts coordination and after-sales support responsibilities as assigned by the management.
- Ability to coordinate and manage spare parts requirements for industrial machinery and packaging equipment.
- Good understanding of machinery components, technical specifications, and engineering drawings.
- Ability to identify and verify spare parts using part numbers, equipment details, and technical documentation.
- Experience in handling spare parts enquiries, quotations, order processing, and follow-ups.
- Knowledge of inventory management, stock monitoring, and spare parts availability.
- Ability to coordinate with suppliers, procurement teams, and internal departments.
- Strong customer relationship management and after-sales support skills.
- Ability to coordinate effectively with service engineers and technical teams.
- Understanding of domestic and international logistics, dispatch, and delivery coordination.
- Familiarity with ERP software and inventory management systems.
- Good working knowledge of Microsoft Excel, Word, and email communication.
- Strong documentation, record-keeping, and reporting skills.
- Excellent verbal and written communication and interpersonal skills.
- Strong planning, multitasking, prioritization, and time management abilities.
- Good analytical thinking and problem-solving skills with attention to detail.
- Ability to work collaboratively with engineering, projects, sales, service, and logistics teams while maintaining a customer-focused approach.
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