We would like to take this opportunity to introduce
Whiteice Network | 360° Recruitment Service Provider as an emerging Recruitment Company based at Ahmedabad - Gujarat | INDIA.
We have a position matching your profile. Requirement is as follows.
Before Applying For This Position, Please Read Full Description Carefully....
Care Navigator – WNTCN20012025
Company Overview
The HealthTech Company stands as a trailblazer in healthcare technology, catalyzing the transformation of care practices through digitization. Guided by the fundamental principle of connecting the patient care continuum, they aim to provide positive outcomes for patients and healthcare professionals alike.
They bridge gaps in healthcare, promoting efficient, patient-centric care and optimizing outcomes across the healthcare spectrum.
Job Overview
As a Care Navigator at the leading HealthCare Technology Company in India, you will play a pivotal role in revolutionizing care practices by leveraging cutting-edge digital solutions. Your primary responsibility will be to assist patients and healthcare professionals in navigating our innovative product portfolio, ensuring a seamless and patient-centric experience. This role demands a compassionate approach, strong communication skills, and a passion for improving healthcare outcomes through technology.
The Care Navigator plays a crucial role in providing support to cancer patients and their caregivers throughout their cancer journey. Serving as the main point of contact for all patients enrolled on the platform, they need to build strong relationships with both patients and caregivers to ensure patients remain actively engaged on the app for cancer care.
The Care Navigator needs to be committed to breaking down barriers to care. These navigators identify critical resources for patients, helping them navigate through various services and offerings. The core responsibility of the Care Navigator is to offer guidance, clinical support, emotional support, and care coordination for all the patients. This entails collaborating closely with healthcare teams, connecting patients with necessary resources, and ensuring a seamless, personalized experience throughout their treatment and recovery. This role plays an integral part in enhancing the overall well-being of patients and their journey towards positive health outcomes.
Key Responsibilities
- Guide newly enrolled patients and caregivers through the process of setting up their app profiles, explaining the available features and how to navigate the app effectively.
- Foster a welcoming and reassuring experience during onboarding, emphasizing the benefits of using the app for their cancer journey.
- Provide anticipatory guidance to patients in coping with outcomes of treatment.
- Maintain regular communication with patients and caregivers, checking in to ensure their continued engagement with the app.
- Address any concerns or barriers to app usage, providing support and guidance to overcome challenges.
- Facilitate effective communication between oncologists and patients, conveying treatment updates, answering queries, and addressing concerns.
- Ensure seamless information flow between oncologists and patients for informed decision-making.
- Provide and reinforce education to patients, families and caregivers about side-effect management, post-treatment care and survivorship.
- Collaborate with oncologists in recommending appropriate educational content from the app's resources, ensuring patients receive accurate and relevant information aligned with their diagnosis, treatment and emotional needs.
- Provide support by actively listening to patients' and caregivers' feelings, fears, and anxieties related to their cancer journey.
- Offer coping strategies, positive reinforcement, and referrals to physio and psycho health professionals when needed.
- Guide patients in exploring and buying cancer-related products such as wigs, prosthesis, and other supportive services like nutrition counselling, emotional counselling, and physiotherapy etc. available through the app.
- Maintain accurate records of patient interactions and interventions, ensuring proper documentation and reporting.
- Regularly communicate patient feedback to the concerned team.
- Assist patients in uploading relevant medical documents, test results, and other essential information to their app profiles.
- Enter accurate information on behalf of patients, ensuring their profiles reflect the most current and relevant data for their treatment and progress.
- Serve as the primary point of contact for patients and healthcare professionals using digital solutions.
- Assist patients in understanding their treatment plans and medication regimens, ensuring adherence and compliance.
- Collaborate with healthcare providers to streamline care delivery and enhance the patient experience.
- Address user inquiries, troubleshoot issues, and provide real-time solutions with empathy and efficiency.
- Gather user feedback to support the continuous improvement of our products and services.
- Maintain accurate and detailed records of interactions and updates in our systems.
- Conduct training sessions for healthcare professionals to optimize their use of our digital solutions.
- Monitor patient progress and outcomes through digital tools and provide timely interventions when necessary.
- Coordinate with cross-functional teams to ensure smooth integration of digital solutions into existing workflows.
- Advocate for patients by identifying and resolving barriers to care, ensuring equity and accessibility.
Key Skills
- Proven experience in patient care coordination, healthcare technology, or a similar role.
- Strong interpersonal and communication skills, with a patient-first approach.
- Proficiency in using healthcare software and digital tools.
- Ability to handle sensitive information with discretion and professionalism.
- A problem-solving mindset with the ability to adapt to dynamic situations.
- Strong understanding of cancer treatments, medical terminologies, and the emotional challenges faced by cancer patients.
- Excellent interpersonal and communication skills to effectively interact with patients, caregivers, and healthcare professionals.
- Empathy, compassion, and the ability to provide emotional support to patients in distress.
- Strong organizational skills to manage multiple patients' needs and coordinate care effectively.
- Problem-solving abilities to address logistical challenges and patient concerns.
- Strong proficiency in English and Hindi writing and speaking skills.
- Knowledge of chronic disease management and treatment plans.
- Familiarity with digital therapeutics and electronic medical record systems.
- Multilingual proficiency to cater to a diverse patient base.
- Experience with patient education and training in healthcare settings.
- Analytical skills to assess patient data and provide actionable insights.
- Strong organizational skills for managing multiple priorities and tasks.
Salary
₹30000/- to ₹50000/- pm (Best in the Industry for Qualified Candidate)
Industry
HealthTech Industry
Age Limit
Maximum 45 YearsEducation
Any Candidate with Healthcare Management / MSW / Nursing / Relevant Skills can apply for this position.
Experience
Minimum 2 to 4 years of experience as a Care Navigator in Cancer Patient Care can apply for this position... Cancer Care Hospital / Multispeciality Hospital / HealthCare Service Provider / Relevant Industry on Priority...
Location
Bangalore (Bengaluru) - Karnataka | India
How to Apply
Call us on mention numbers OR Mail Us with the Subject Line
Care Navigator
If you are eligible for this requirement then please message us on our
WhatsApp Number 9510356364 with your updated resume.
Support Team,
Whiteice Network | 360° Recruitment Service Provider
whiteicenetwork.in | jobs@whiteicenetwork.in | #whiteicenetwork
WhatsApp Number : 9510356364
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