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CRM Manager – WNSCM10102024
Company Overview
The company is a leading name in the construction industry, known for delivering high-quality infrastructure and real estate projects. With a commitment to customer satisfaction and operational excellence, the company is seeking a CRM Manager to manage and enhance client relationships, ensuring exceptional service delivery and customer experience.
Job Overview
The CRM Manager will be responsible for developing and executing customer relationship management strategies to drive customer satisfaction, retention, and loyalty. This role involves managing client communications, tracking customer feedback, and ensuring that the company’s CRM systems are used effectively to support sales and customer service efforts.
Key Responsibilities
- Develop and implement CRM strategies to maintain strong relationships with customers throughout the project lifecycle.
- Manage and oversee the company’s CRM software, ensuring efficient use by the sales, marketing, and customer service teams.
- Track and analyze customer data to identify trends and opportunities for improving customer experience.
- Handle client communications, ensuring timely responses to inquiries, issues, and feedback.
- Coordinate with the sales and project teams to ensure clients receive timely updates on project progress.
- Monitor customer satisfaction levels, implement surveys, and gather feedback to improve service delivery.
- Develop retention strategies to enhance client loyalty and increase repeat business.
- Ensure CRM data integrity, manage reporting, and present insights to senior management.
- Train and support staff on CRM best practices and software utilization.
Key Skills
- Proven experience as a CRM Manager, preferably in the construction or real estate industry.
- Strong understanding of CRM software (e.g., Salesforce, HubSpot) and data analysis tools.
- Excellent communication and customer service skills.
- Ability to analyze customer data and develop actionable insights.
- Experience in handling customer feedback, complaints, and resolving issues.
- Strong organizational skills and attention to detail.
₹30000/- to ₹50000/- pm (Best in the Industry for Qualified Candidate)
Industry
Construction Industry
Age Limit
Maximum 40 YearsEducation
Any Graduate candidate with Client Management and Co-ordination Knowledge can apply for this position.
Experience
Minimum 3 to 5 years of experience as an CRM Manager in Construction Industry can apply for this position...
Location
Ahmedabad - Gujarat | India
How to Apply
Call us on mention numbers OR Mail Us with the Subject Line CRM Manager
If you are eligible for this requirement then please message us on our
WhatsApp Number 9510356364 with your updated resume.
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WhatsApp Number : 9510356364
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