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Service Engineer – WNMSE23112024
Company Overview
The Company is a pioneer in the Machine Manufacturing Sector, specializing in CO2 Laser Machines, Fiber Laser Machines, CNC Routers, and Digital Printing Technology. Their products include cutting-edge solutions such as Laser Engraving Machines and Laser Marking Machines, catering to a diverse range of industries. With a strong emphasis on innovation, precision, and customer satisfaction, they have established a reputation as a market leader in advanced manufacturing technologies.
Job Overview
As a Service Engineer, you will play a vital role in ensuring the smooth operation and maintenance of our machinery. You will contribute to customer satisfaction by providing timely support, troubleshooting, and technical expertise for our range of products.
Key Responsibilities
- Perform the installation and commissioning of laser cutting machines, CNC routers, and other related machinery at client sites.
- Diagnose and resolve technical issues related to electronics, circuit boards, and control systems.
- Conduct on-site repairs and routine maintenance to minimize downtime.
- Provide technical support to clients via phone, email, or on-site visits.
- Train customers on the operation and basic maintenance of the machinery.
- Implement software and hardware upgrades as required.
- Test and calibrate equipment to ensure optimal performance.
- Maintain detailed service records, including reports of issues resolved and maintenance performed.
- Document recurring issues and provide feedback to the R&D team for product improvements.
- Ensure all work complies with safety standards and regulations.
- Using various strategies and tools to provide effective solutions to customers' concerns.
- Communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
- Promptly following up on service requests and providing customer feedback.
- Monitoring equipment and machinery performance and developing preventative maintenance measures.
- Conducting quality assurance and safety checks on all equipment.
- Delivering demonstrations to ensure that customers are educated on safe and effective equipment use.
- Providing recommendations about new features and product improvements.
- Monitoring inventory and reordering materials when needed.
- Conducting research and attending workshops to remain abreast of industry developments.
- Writing reports and presenting findings to Managers and Supervisors on a regular basis.
- Responds to customer complaints.
- Evaluates and resolves problems of the customer.
- Assists in installing the equipment.
- Analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands.
- Works alongside with technical sales engineers
- Provides customers with regular reports and feedback on their service requests
- develops and maintains relations with customers.
- Reports common complaints of customers to top management in order to address the situation for future reference.
- Makes recommendations to maintenance technicians.
Key Skills
- Strong understanding of circuit diagrams, control systems, and troubleshooting techniques.
- Ability to communicate complex technical concepts to non-technical clients.
- Willingness to travel for on-site service assignments.
- Excellent analytical and problem-solving skills must be possessed by all service engineers.
- He must be familiar with all parts of the product as well as familiarity with electrical or mechanical procedures that may have an effect on the products being purchased.
- They must have excellent communication skills both written and verbal in order to relay the problem and solution to customers and top management.
- Excellent active listening and customer service skills.
- The ability to deal with multiple requests without being overwhelmed.
- The ability to remain professional under pressure.
- Superb work ethic and a growth mindset.
Salary
₹20000/- to ₹40000/- pm (Best in the Industry for Qualified Candidate)
Industry
Machinery Manufacturing Industry
Age Limit
Maximum 35 YearsEducation
Only ITI / Diploma / BE / ME / Relevant in Electronics / Electrical Engineer can apply for this position...
Freshers can also apply...
Experience
Minimum 0 to 3 years of experience in Product / Machinery On Site Servicing and Installation can apply.
Location
Ahmedabad - Gujarat | India
How to Apply
Call us on mention numbers OR Mail Us with the Subject Line Service Engineer
If you are eligible for this requirement then please message us on our
WhatsApp Number 9510356364 with your updated resume.
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WhatsApp Number : 9510356364
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1 comment:
I am intrested for this position , my contact number - 9106996148
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