We would like to take this opportunity to introduce
Whiteice Network | 360° Recruitment Service Provider as an emerging Recruitment Company based at Ahmedabad - Gujarat | INDIA.
We have a position matching your profile. Requirement is as follows.
Before Applying For This Position, Please Read Full Description Carefully....
General Insurance Back Office Manager – WNAGIBOM09052025
Company Overview
With over 25 years of excellence, The Company is India’s leading name in loss assessment and claims adjustment. Known for our transparency, integrity, and reliability, They serve individuals and top corporations across the nation, staying ahead through innovation and ethical practices.
Job Overview
They are seeking a proactive Back Office Manager to oversee daily operations in their insurance division. The role involves managing policy lifecycle tasks, ensuring compliance, and supporting their front-line teams with accurate documentation and timely coordination.
Key Responsibilities
- The courses comprising Licentiate, Associate & Fellow conducted by Insurance Institute of India can be attended and cleared while working with the company. Also, the company provides compensation for passing these examinations including costs of books & examination fees as per company policy.
- After working for two years and getting hands-on experience on the subject, the enrollment for Trainee surveyor with IRDAI can be done and license for Surveyor & Loss Assessor can be obtained as per company policy for further growth in the company.
- Increments and promotions for outstanding performances as per company policy in addition to regular increments.
- Rendering assistance to field surveyors for the surveys conducted.
- Contacting various salvage buyers and getting the best quotes for the damaged items.
- Develop working relationships with surveyors / Insured / Insurers / Brokers.
- Preparing various survey reports as per claims.
- Supervise the end-to-end processing of insurance policies including issuance, endorsements, renewals, cancellations, and dispatch.
- Ensure timely and accurate data entry into insurance management systems (policy details, customer KYC, claims records, etc.).
- Monitor and improve turnaround time (TAT) for policy servicing and claims intimation processes.
- Coordinate with clients, surveyors, insurers, and underwriters for smooth documentation and query resolution.
- Review claims documents submitted by clients and ensure proper logging, verification, and forwarding to the claims team.
- Maintain up-to-date MIS reports and dashboards for policy movement, claims tracking, and departmental KPIs.
- Lead, train, and manage the back-office operations team to ensure consistent performance and adherence to SOPs.
- Perform quality control checks on processed documents and ensure compliance with IRDAI regulations and company guidelines.
- Support internal and external audits by preparing and presenting required documents and system records.
- Handle escalations related to documentation, delays, or service discrepancies, and provide effective solutions.
- Implement process improvements and digitization initiatives to reduce manual work and increase operational efficiency.
- Maintain strict confidentiality and accuracy of customer data and policy-related information.
- Ensure coordination with IT or software vendors in case of system errors or data discrepancies.
- Recruit, train, supervise, and mentor back-office staff, fostering a positive and productive work environment.
- Delegate tasks effectively, monitor performance, and provide regular feedback and coaching.
- Conduct performance appraisals and identify opportunities for professional development.
- Ensure adequate staffing levels to meet operational demands.
- Operational Efficiency and Process Management:Oversee and manage key back-office functions, including policy administration, claims processing support, underwriting support, finance and accounting tasks, and regulatory compliance.
- Develop, implement, and maintain efficient workflows and standard operating procedures (SOPs) to enhance accuracy and turnaround times.
- Identify bottlenecks and areas for process improvement, recommending and implementing solutions.
- Monitor key performance indicators (KPIs) to track operational performance and identify areas needing attention.
- Quality Assurance and Compliance:Ensure all back-office operations adhere to company policies, industry regulations, and legal requirements.
- Implement and monitor quality control measures to maintain data accuracy and process integrity.
- Stay updated on relevant regulatory changes and ensure the team's compliance.
- Participate in internal and external audits as required.
- Stakeholder Communication and Collaboration:Serve as a primary point of contact for internal departments (e.g., underwriting, claims, finance, sales) regarding back-office operations.
- Collaborate effectively with other departments to ensure seamless information flow and resolve any operational issues.
- Prepare and present reports on back-office performance to senior management.
- System and Technology Management:Oversee the effective use of relevant insurance software and systems within the back office.
- Identify opportunities to leverage technology to improve efficiency and accuracy.
- Collaborate with IT to troubleshoot system issues and implement upgrades or new systems.
- Reporting and Documentation:Ensure accurate and timely data entry and record-keeping.
- Generate regular and ad-hoc reports on back-office activities and performance.
- Maintain organized and up-to-date documentation of processes and procedures.
Key Skills
- Strong knowledge of general insurance policies, terms, and processes. (motor, health, fire, marine, etc.)
- Proficiency in insurance management systems and MS Office.
- Excellent organizational and time management skills.
- Attention to detail with problem-solving ability.
- Leadership and team management skills.
- Familiarity with IRDAI regulations and compliance norms.
- Good communication and coordination abilities.
- Insurance industry knowledge.
- Strong leadership and management.
- Analytical and problem-solving skills.
- Excellent communication.
- Process improvement expertise.
- Strong Organizational and Time Management Skills: The ability to manage multiple tasks, prioritize effectively, and meet deadlines is crucial.
- Ensuring precision in data entry, policy processing, and financial transactions is vital in the insurance industry.
- Identifying and resolving issues or discrepancies in documentation and processes.
- Effectively communicating with team members, other departments, agents, and potentially clients.
- The ability to motivate, guide, and develop a team.
- Familiarity with relevant insurance software, database management systems, and Microsoft Office Suite (especially Excel).
- A good understanding of insurance policies, claims processes, underwriting principles, and regulatory requirements.
- The ability to analyze data and identify trends for process improvement.
- The insurance industry can be dynamic, requiring managers to adapt to changing regulations and business needs.
- Building positive working relationships with colleagues and stakeholders.
Salary
₹20000/- to ₹40000/- pm (Best in the Industry for Qualified Candidate)
Industry
General Insurance Industry
Age Limit
Maximum 30 YearsEducation
Only Graduate / Under Graduate with the knowledge of Marine Industry / Cargo Industry / Fire and Safety Industry General Insurance loss assessment and claims adjustment can apply for this position...
Experience
Minimum 1 to 3 years of experience as a Back Office Manager in Marine Industry / Cargo Industry / Fire and Safety Industry General Insurance loss assessment and claims adjustment can apply.
Location
Ahmedabad - Gujarat | India
How to Apply
Call us on mention numbers OR Mail Us with the Subject Line General Insurance Back Office Manager
If you are eligible for this requirement then please message us on our
WhatsApp Number 9510356364 with your updated resume.
Support Team,
Whiteice Network | 360° Recruitment Service Provider
whiteicenetwork.in | jobs@whiteicenetwork.in | #whiteicenetwork
WhatsApp Number : 9510356364
PLEASE DON'T CHANGE THE MAIL SUBJECT LINE WHILE FORWARDING YOUR RESUME.
Also, kindly forward this mail to someone who might be interested in the
same & references are also welcome.
NOTE: IF NOT MATCHING TO YOUR CURRENT PROFILE THEN KINDLY DO NOT REPLY