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Client Relationship Manager – WNTCRM10122022
- Ensure customer satisfaction by helping customers on configurations that may favourably impact performance.
- Advise product development of recurring issues
- Handle team of customer support executives
- Provide post-sale technical support services to customers, including troubleshooting,
problem resolution and training to customers.
- Create SOPs and Scripts for Customer support fulfilment and also update and maintain the same periodically.
- Highlight issues to respective departments as per the SOP
- Handling Customer Plan renewal, Plan pitching etc.
- Handling customer reescalation, smooth transitions between customers and organization.
- Creating and executing customer relationship management campaigns that aim to increase customer loyalty.
- Creating a set of universal customer relationship procedures and implementing them at every level of the company.
- Analyzing customer journeys and looking to increase sales based on the received information.
- Supervising the organization's direct communication with customers and promptly solving any issues.
- Dividing the customer database by certain relevant customer characteristics and personalizing the approach accordingly.
- Using existing customer information to identify new potential customers and target audiences.
- Implementing new and more cost-efficient communication channels with customers.
- Constantly testing all customer interaction procedures and making sure the most efficient approaches are always prioritized.
- Coordinating multiple departments regarding their customer interactions and finding ways to increase the level and effectiveness of their cooperation.
- Constantly studying the organization's direct competitors and analyzing how they handle customer relationships.
- Communicating directly with customers and acknowledging their issues.
Key Skills
- Ability to multitask and prioritise tasks
- Excellent time management, computer, teamwork and presentation skills
- Well-developed organizational and leadership skills
- Attention to detail
- Great verbal and written communication skills
- Professional discretion
- Analytical mindset with numerical aptitude.
- Excellent in customer service skills.
- Ability to Analyse Data- Have an eye for surveys and customer research.
- Need to be organized, to be able to organize thoughts and implement actions.
- Proactive Problem Solver
- Cheerful, Optimistic go-getter.
- Self-starter and a good team player.
- Eager to learn and execute the new processes for us.
Salary
₹40000/- to ₹60000/- pm (Best in the Industry for Qualified Candidate)
Industry
Healthcare Industry
Age Limit
Maximum 35 Years
Education
Any Graduate with Client Relationship Management candidate can apply for this position...
Experience
Minimum 4 - 7 Years of Experience as a Client Relationship Manager from Any Industry can apply for this position. BPO / KPO / RPO Experience on Priority.
Location
Ahmedabad - Gujarat
How to Apply
Call us on mention numbers OR Mail Us with the Subject Line Client Relationship Manager
Call us on mention numbers OR Mail Us with the Subject Line Client Relationship Manager
If you are eligible for this requirement then please message us on our WhatsApp number 9510356364 with your updated resume.
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Support Team,
Whiteice Network | 360° Recruitment Service Provider
whiteicenetwork.in | whiteicenetwork@gmail.com | #whiteicenetwork
WhatsApp Number: 9510356364
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